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Do I need to have my gown cleaned before sending it to your company?
No, we will handle all of the cleaning necessary to ensure a proper preservation.

What exactly is the process that you use to clean the gown?
We use several different processes that are used in cleaning. Each gown is evaluated before cleaning and the best process for that particular gown is used. All of the processes are safe, gentle and done by hand. Please note: we do remove shoulder pads and bust forms, as leaving them in the gown could cause damage over time. They are then packaged separately and shipped with your gown.

What stains are removed with your process?
We are able to remove at least 95% of all stains. Those such as tar, blood, grass stains, mud, grease and food are the most common, and of course any sugar stains such as cake icing, wine or other types of beverages.

What can be seen through the display window?
You are able to see your gown and veil through the display window. Other items are positioned near the bottom of the window where possible or underneath the gown.

Can I have my veil and or other accessories cleaned, but not placed with my gown?
Yes, you may for an additional charge. Please refer to the order form or email Customer Service for pricing information.

What else can I send along with my gown?
You may also send items such as headpiece, garter, gloves, moneybag, handkerchief, slip, flower girl dress, etc. for an additional charge. Please refer to your order form for pricing information.

What kinds of repairs are done to the gown?
We pride ourself on having a large staff of tailors and seamstresses that handle most repairs for a nominal fee.

Can I reseal the box myself if it was opened inadvertently but the gown was not handled?
Your preservation chest is shipped to you sealed. However, if the chest is opened, we have enclosed sealing squares to place inside the seams of the preservation chest.

If I need to open up the preservation chest any time in the future, will that jeopardize or void the lifetime guarantee?
Your guarantee will not be voided; however, you should take care to reseal the chest with the sealing squares provided. We have also enclosed gloves with which to handle the gown. If your gown was handled excessively or soiled it should be cleaned and preserved again.

If I want additional insurance, what do I need to do?
Simply enclose a check or money order (made payable to Wedding Gown Preservation Co.) for $2.00/per $100.00 of additional insurance. We also accept Visa and MasterCard.

How can I be sure you've received my gown for preservation?
Provide us with your pre-paid order number and your UPS tracking number, and we can tell you when we received your gown, and tell you when you can expect delivery.

What do I write in as the Reference # in the section on the ARS label above the Wedding Gown Preservation address and in the section at the bottom of the tag?
The reference number is for Wedding Gown Preservation Company's use. It is not necessary for you to fill this section out.

Is my gown guaranteed?
YES! We provide a 100% guarantee for 20 years against caramelized sugar stains or yellowing of the gown. If at any time the gown is found to have yellowed or has caramelized stains, we will restore the gown at no extra charge to the customer. If processing is unsuccessful, we will refund the preservation cost.

Remember: never store your gown in an attic or basement.

Little Bridal Shop is an authorized dealer for Wedding Gown Preservation Company!

1. Fill out order form and shipping label. Please note: our best value package deals. 2. Put stain stickers on areas of the gown that may need special attention. Please use only the stain stickers provided, as others may damage the gown. (Since the most common problem area is the hemline, you do not need to mark this.) 3. Place gown (and any accessories) in the bag provided. Place white and yellow copies of order form in bag with gown (pink copy is for your records). Close bag with the twist tie provided. 4. Unfold and assemble the box provided. Wet tape and apply to bottom of box (in area indicated). You may use your own tape if you prefer. 5. Place bag inside box. 6. Close and tape top of box like bottom. 7. Remove small receipt number from shipping label you choose and place on pink copy of order form and retain for your records. 8. Peel ARS tag or PRP tag from backing and place on box. 9. Ship to us by: Bringing box to any Mail Boxes Etc. (or any package shipping store) Bringing directly to any UPS or FedEx terminal Giving box to any UPS or FedEx driver Bringing the box to work (if your employer has UPS or FedEx service) at no charge to your employer or you Bringing to any grocery store that accepts UPS or FedEx packages Calling 1-800-PICKUPS, or 1-800-GoFedEx and UPS or FedEx will come to your home (a service charge may apply when calling UPS). THANK YOU for choosing Wedding Gown Preservation Company. Your gown will be handled with personal care, preserved, then shipped back to you within 10-15 business days from the day we receive it.